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How To Record Calls And Listen To Recordings

You may want to record calls to be able to review them for quality assurance.

Step 1: Ensure you have call recording enabled.

  • Navigate to Settings > Phone Numbers > Edit.
  • Check the call recording box.
  • Click Update to confirm the changes.

NOTE: If you put a space in the “Call Recording” section, that will get rid of any message. 

Step 2: Listening to Recordings

  • Navigate to Contacts and choose the contact you wish to listen to a recorded call with.
  • Click into that contract record. Within the contact recorded for that individual contact, the center panel of the contact page should display communication you’ve had with the contact- from texts to emails to calls.
  • Recorded calls with feature a play button, and you can click that to listen within the contact record. You will also see a stop button, volume button, and download button.
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