Twilio is a service which provides digital phone numbers you can integrate with your system. 

Depending on your subscription, this article may not apply to you. Please reach out to Support or your System Administrator if you have any questions. 

There are a few important steps to completing the Twilio setup process. Check out our “Complete Twilio Setup” article to set up your Twilio number and integrate it with your system.

For UK users, please see the below additional requirements to learn more about Twilio’s Guidelines for compliance with UK regulations. 

Local and National Numbers:

Requirements for individuals requesting a local or national number:

You must provide your address, which may be anywhere in the world. There is no specific documentation/verification required for these items.

Requirements for businesses requesting a local or national number:

You must provide your business address, which may be anywhere in the world. There is no specific documentation/verification required for these items.

NOTE:  Twilio’s services are VoIP-based. This means that 112 or 999 dialing could become unavailable if there is a power failure, cut, or a failure of the Internet connection.

Mobile and Toll Free Numbers:

There are no requirements or documentation needed.